Returns
Please choose your sand&palm pieces carefully as we do not refund purchases but will happily exchange your order. Refunds are issued if item is deemed faulty.
If you received your item(s) and the sizing is unsuitable, upon availability, we can exchange for an alternative size or style. Please email info@sandandpalm.com to request an exchange or credit note.
Store credit will be offered for any change of mind requests or size/style exchange if the item requested is unavailable.
* Please note no exchange or refund on sale items ( Including Last Chance Section )
Faulty Items
sand&palm states clearly the nature of organic & natural fibres and using non chemical plant dyes. Not caring correctly for delicate items may cause fading. Also plant dyes in rich colour will fade with frequent washing as a natural result.
sand&palm will refund postage for any manufacturing faults in items returned to us, however we cannot accept liability for an item until it is returned and has been confirmed as faulty, we will also not refund any return postage charges unless the item(s) are confirmed as faulty
All returns/exchanges are at the cost of the customer, as well as any replacement postage fees. Please read the below terms and conditions before sending back your item(s).
Returns Terms & Conditions
1. Item(s) must be returned within 14 days of receipt
2. The goods must be in a saleable condition, in their original packaging with all tags still intact.
3. The Tax Invoice must be provided as proof of purchase
Please complete the form below and return to our HQ, for your exchange to be processed.
Return Address:
sand&palm, Unit A The Old Bakery Workshop, Rear of 33 Crantock Street, Newquay, TR7 1JJ.